Privacy Policy

Last Updated: December 2025

1. Introduction

Manage Events ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Business information (business name, ABN, business address)
• Account credentials (username and password)
• Payment and billing information
• Event details and preferences
• Communications with us
• Profile information and photographs

2.2 Technical Information

We automatically collect:

• IP address and location data
• Device information and browser type
• Usage data and browsing patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To process vendor applications and event registrations
• To facilitate communication between event organisers and vendors
• To process payments and manage billing
• To send service-related notifications and updates
• To improve our platform and user experience
• To comply with legal obligations
• To prevent fraud and ensure platform security

4. Disclosure of Information

We may disclose your personal information to:

• Event Organisers: When you apply to participate in an event
• Vendors: When event organisers search for or contact vendors
• Service Providers: Third-party providers who assist in operating our platform (payment processors, hosting services, email providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include:

• Secure socket layer (SSL) encryption
• Regular security assessments
• Access controls and authentication
• Secure data storage and backup systems

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When your information is no longer required, we will securely delete or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us through your account dashboard or via the contact page.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse site usage, and assist in marketing efforts. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be stored and processed in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):